Part-Time Sales Associate

Posted September 24, 2021  |  Soma Intimates

POSITION OBJECTIVE: 
The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do and believe that we are the most amazing place to work, learn, and grow with our teams! 

FUNCTIONAL RESPONSIBILITIES: 

Drive for Results 

  • Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. 
  • Maintains knowledge of current sales and promotions; maintains pricing and visual standards. 
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. 
  • Participates in visual directives including monthly store sets and zone maintenance. 

Customer Experience 

  • Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations. 
  • Reinforces buying decisions at the checkout and achieves add-on goals including gift card sales. 
  • Signs up clients for the reward program. 
  • Builds and maintains a solid customer following through clienteling and wardrobing. 
  • Knows current product fit and style assortment offerings in-store and online.
  • Maintains consistent client communication through the utilization of customer books. 

Operational Excellence 

  • Supports replenishment activities that keep the store full and abundant.
  • Assists with locate fulfillment.
  • Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed. 
  • Assist with boutique cleanliness and organization

Teamwork and Growth

  • Promotes an inclusive, collaborative approach to problem-solving.
  • Seeks personal developmental opportunities and readily solicits feedback. 

QUALIFICATIONS: 

  • High School diploma or equivalent 
  • Retail or sales experience preferred 
  • Must be 18 years of age or older 
  • Excellent communication skills 
  • Excellent customer service skills 
  • Able to learn or adapt to technology provided by the company
  • Strong organizational skills and ability to multi-task in a fast-paced environment 
  • Able to communicate with customers, Associates, and Management 
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.
  • The ability to work a flexible work schedule, including nights, weekends, and holidays is required 

 

Contact Information

Joni Mayer 


(602) 956-2225