Taking Care

All of us have a role to play in ensuring a healthy environment.

The safety and health of our guests and employees is our priority. Biltmore Fashion Park is proud to have earned Bureau Veritas SafeGuard™ Hygiene Excellence and Safety Certification, having met stringent requirements to minimize the on-site risk of virus spread and adhering to best-in-class hygiene and safety protocols. Please consult the FAQ below for answers to common questions and guidelines for your visit.

There is no higher priority than the health and wellness of our guests, employees, retailers, and community members. We are following CDC guidelines on cleaning and social distancing, and adhering to our local government ordinances. We also have installed hospital-grade air filtration in our high-quality HVAC system. For more information on how we’re providing a welcoming shopping experience visit www.macerich.com/COVID19.

As we continue to welcome shoppers into our center, we are utilizing sophisticated technology to actively monitor occupancy levels per local ordinances. If a store appears to be too busy, please consider returning at a later time. We have also encouraged our retailers to use digital queuing solutions to manage capacity.

Curbside Pickup is available for select retailers and restaurants. Contact the store directly to find out specific hours, pickup location, merchandise availability, payment options and to place an order. Click here for a list of participating retailers and more information on our Curbside Pickup program.

We're Dedicated to Your Well-Being

There is no higher priority than the health and wellness of our guests, employees, retailers, and communities, and want you to feel confident when visiting our properties. That’s why we are monitoring the current situation of COVID-19 and taking preventive actions to make sure our shopping centers are clean and welcoming.

More Info and CDC Guidance

Taking Care

How are we focusing on health and wellness?

How are we promoting social distancing?

When will all stores open?

How are you monitoring store capacity?

How do I participate in Curbside Pickup?

Do I have to wear a mask?

Can I eat in the common area?

We're Dedicated to Your Well-Being

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