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Guest Services


Click here to chat or text us at (602)428-8220.

For general information about our center, callour automated Shopping Line at 602-955-8400.

The Biltmore Fashion Park Concierge is located inside the Management Office, on the upper level between Ralph Lauren and The Capital Grille, next to Elizabeth Arden Red Door Spa. A representative is available Wednesday through Friday, from 8:30 a.m. to 5:30 p.m.


We are happy to offer the following amenities:

  • Store and Merchandise Information
  • Restaurant Menus / Reservations
  • Transportation and Valet Information
  • Complimentary Package Carry-Out
  • Wheelchairs and Strollers
  • Security and Escorts
  • Lost and Found
  • Copy and Fax Services
  • Retailer Job Listings and Sales Information
  • Event Information
  • Tourism Information
Get your fashion fix

From fresh new looks to classic styles, our stores have it all. Check out our directory to find your favorite stores, dining and more.

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Find yourself a great deal

If you're looking to save big time on your favorite brands and the latest styles, you've come to the right place. Find the perfect sale for your style today.

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Make every trip an event

Great shopping and dining is just the beginning. Check out our list of events to find the perfect addition to your shopping expedition.

See all events >

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Biltmore Fashion Park


Mon - Sat: 10 AM - 8 PM
Sunday: 12 PM - 6 PM


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